• Overview

This website is operated by Lepa Products. Throughout this page, the words “we”, “us” and “our” refer to Lepa Products / www.lepaproducts.com.
By visiting our website or buying something from us, you agree to our Terms of Service. These terms apply to everyone using the site – visitors, customers, vendors, and anyone who uses any part of our services.
If you do not agree with these Terms, please do not use our website or buy from us.
We may update these Terms from time to time. Whenever we change them, we will post the new version on this page. By continuing to use our website after changes, you accept the updated Terms.

Section 1 – Online Store Terms

 

    • By using our website, you confirm that you are 18 years or older, or using the site with permission of a parent/guardian.
    • You agree not to use our products or services for any illegal purpose.
    • You agree to follow all laws and regulations of your country and region.
    • You must not upload or send any harmful code, virus, or anything that can damage the website or other users.

If you break these rules, we can stop your access to our website and services immediately.

Section 2 – General Conditions

 

    • We can refuse service or cancel orders at any time, for any reason, especially in case of misuse, fraud, or suspicious activity.
    • Your non-payment data (like your name, address, messages) may sometimes be transferred over different networks or systems to complete the service.
    • Your payment details (like card numbers) are always handled securely and encrypted by the payment gateway.
    • You agree not to copy, sell, or misuse any part of our website, content, images, or services without our written permission

 

Section 3 – Accuracy and Information on the website

We try our best to keep all information accurate and updated. However:

    • Some information (prices, product descriptions, stock, offers) may change without notice.
    • There may be mistakes or typographical errors sometimes.
    • Information on the website is for general guidance only – you should not rely only on it for important decisions.

You agree that using any information from our site is at your own risk.

Section 4 – Changes to Service and Prices

 

    • Product prices can change at any time without notice.
    • We may add, modify, or remove products, services, or content from the website whenever we feel necessary.
    • We will not be responsible to you or any third party for any price change, suspension, or stopping of products or services.

 

Section 5 – Products and Services

 

    • Some products may be available only online on our website.
    • Certain items may have limited quantity and can sell out.
    • Returns and exchanges are handled as per our Return/Refund Policy.
    • We try to display product colours and images as accurately as possible, but we cannot guarantee that your screen will show the exact colour.
    • We may limit sales to certain people, areas, or countries if needed.
    • We can also limit the quantity of products per order or per customer.
    • We can discontinue any product at any time.

We do our best, but we do not guarantee that every product will match every customer’s expectation exactly, because the results in candles/soaps also depend on your process, method, and environment.

Section 6 – Billing and Account Information

 

    • We may refuse or cancel any order, fully or partially, at our discretion.
    • We may limit quantity per customer, per address, per IP, or per payment method when we suspect bulk buying, resale, or misuse.
    • If we change or cancel an order, we may try to inform you using the email, phone, or address you provided.
    • You agree to give correct, complete, and updated information when you make a purchase (name, address, contact details, GST details if applicable, etc.)

This helps us complete your orders smoothly and contact you when needed.

Section 7 – Optional Tools

Sometimes, we may give you access to third-party tools or plugins (for example, payment gateways, shipping calculators, etc.).

    • These tools are provided “as is” and “as available”.
    • We do not control them, and we do not give any warranty for how they work.
    • Your use of such tools is completely at your own risk.
    • You should read the terms and policies of those third-party providers before using their tools.

In future, we may add new features, tools or services. These will also be covered under these Terms of Service.

Section 8 – Third-Party Links

Our website may contain links to other websites or services that are not operated by us.

    • We are not responsible for the content, policies, or actions of those third-party websites.
    • If you click on those links, you do so at your own risk.
    • Please read their terms and privacy policies before using their websites or services.

Any complaint, dispute, or issue regarding a third-party website or product should be taken up with that third party directly.

Section 9 – User Comments, Feedback & Submissions

If you send us ideas, feedback, reviews, testimonials, suggestions, or other content (online, by email, by message, etc.) :

    • You agree that we may use, edit, copy, publish, or share this content in any medium (for example, on our website, social media, or marketing material).
    • We are not obligated to:
      ○ Keep your comments confidential
      ○ Pay you for your comments
      ○ Reply to every comment

You agree that your comments will not :

    • Violate any law or anyone’s rights (copyright, trademark, privacy, etc.).
    • Contain abusive, offensive, illegal, or harmful content.
    • Contain viruses or malware.

You are fully responsible for the content you submit. We are not responsible for any comments posted by you or others.

Section 10 – Personal Information

Any personal information you share with us through the store is handled as per our Privacy Policy.

Section 11 – Errors, Inaccuracies & Omissions

Sometimes, our site or services may include:

    • Typographical errors
    • Pricing mistakes
    • Wrong product details
    • Incorrect availability or shipping info

We reserve the right to :

    • Correct such errors
    • Change or update information
    • Cancel orders if any information was incorrect (even after the order was submitted)

We are not obliged to update any information at a fixed time, unless required by law.

Section 12 – Prohibited Uses

You agree not to use our site or services for :

    • Any illegal or unauthorized activity
    • Encouraging others to do illegal activities
    • Violating any law or regulation
    • Infringing our or others’ intellectual property
    • Harassing, abusing, or discriminating against anyone
    • Sending false or misleading information
    • Uploading harmful code, virus, malware, or anything that may damage our website or others’ systems
    • Collecting personal data of other users without permission
    • Spamming, phishing, crawling, scraping, or hacking
    • Any obscene, immoral, or hateful purpose

We can stop your access to our site or services if you violate any of these rules.
● Trying to break or bypass the security of our website or any related system

Section 13 – Disclaimer of Warranties & Limitation of Liablity

We try our best to give you a smooth experience, but :

    • We do not guarantee that our website or service will always be available, error-free, or uninterrupted.
    • We do not guarantee that the results you get from using our products (like wax, colours, perfumes, bases) will be exactly as expected, because they depend heavily on your method, equipment, and conditions.

You agree that :

    • You use our website, products, and services at your own risk.
    • All products and services are provided “as is” and “as available”, without any express or implied warranty (unless specifically mentioned by us in writing).

To the fullest extent allowed by law, Lepa Products / www.lepaproducts.com, and our team members shall not be liable for any :

    • Loss of profit
    • Loss of data
    • Loss of business
    • Indirect, incidental, or consequential damages arising from your use of our website or products.

Where the law does not allow full limitation, our liability will be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify and protect Lepa Products, its owners, employees, partners, and service providers from any claim, demand, loss, or damage (including legal fees) arising from :

    • Your breach of these Terms of Service
    • Your violation of any law
    • Your violation of someone else’s rights

 

Section 15 – Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be removed or limited as much as allowed. The rest of the Terms will still remain valid and enforceable.

Section 16 – Termination

These Terms remain in effect until ended by either you or us.

    • You can stop using our site at any time to end these Terms for yourself.
    • We may also end or suspend your access to our website or services at any time if we believe you have violated these Terms.

Even after termination, you will still be responsible for any payments due up to the termination date.

Section 17 – Entire Agreement

These Terms of Service, along with any policies (like Privacy Policy, Refund Policy, Shipping Policy) posted on our website, form the entire agreement between you and Lepa Products regarding use of our website and services.
Any earlier agreements, written or verbal, are replaced by these Terms.

Section 18 – Governing Law

These Terms of Service are governed by the laws of India, and any disputes will be under the jurisdiction of the courts in Delhi, India.

Section 19 – Changes to Terms and Services

You can always see the latest version of these Terms on this page.
We may change, update, or replace any part of these Terms at any time by posting the new version on our website. By continuing to use the website after changes, you accept the updated Terms.

Section 20 – Contact Information

If you have any questions about these Terms of Service, you can contact us at :

📧 Email: order@lepaproducts.com

🌐 Website: www.lepaproducts.com